Terms of Service
Last updated September 29, 2026
These terms are an agreement between you and Dollivery ("we", "us") for using our website and apps (the "Service"). By creating an account or using the Service, you agree to them.
1. Who can use Dollivery
Dollivery is a marketplace connecting licensed beauty professionals and salons ("Customers"), independent beauty supply stores ("Stores"), and independent delivery drivers ("Drivers"). Customers must hold a current salon, cosmetology, barbering, esthetics, nail or similar license and keep it current. You must be at least 18 (21 for Drivers) and give accurate information. We may approve, decline, suspend or close accounts, including if a license lapses or cannot be verified.
2. Orders
Stores sell the products; Dollivery arranges ordering and delivery. Prices shown in the app include our marketplace price for each item. Before you order, the app shows the service fee, delivery fee, any small-order fee, sales tax and your tip. Minimum orders and delivery distances vary by city. Product availability can change, and a Store may decline an order.
3. Paying
Unless the app says otherwise, you pay the order total to your Driver by card or cash when your order arrives. Tips go 100% to your Driver. You agree to pay for orders you place and receive.
4. Cancellations, problems and refunds
You can cancel in the app until the Store starts preparing your order. If something is missing, damaged or wrong, contact support@dollivery.com within 48 hours and we will work with the Store to make it right. Product warranties and returns follow the Store's policy and the manufacturer's terms.
5. Professional use
Products are sold to licensed professionals for professional use or resale. You are responsible for using products safely and in line with your license, manufacturer directions and the law. If you buy for resale with a resale certificate, you are responsible for providing a valid certificate and for your own tax obligations.
6. Your account and conduct
Keep your password private; you are responsible for activity on your account. Do not misuse the Service: no false information, fraud, harassment, unsafe or illegal behavior, or attempts to break or copy the Service. Treat Drivers and Store staff with respect.
7. Stores and Drivers
Stores and Drivers are independent businesses and contractors, not our employees. Driver use is also governed by the Driver Agreement.
8. Disclaimers and limits
The Service is provided "as is." Delivery times are estimates. To the extent the law allows, Dollivery is not liable for indirect or consequential damages, and our total liability for any claim is limited to the amount you paid for the order involved. Nothing here limits rights that cannot be limited by law.
9. Disputes
These terms are governed by the laws of the State of South Carolina. Before filing a claim, please contact us so we can try to resolve it. Any dispute will be handled in the state or federal courts located in South Carolina, unless the law requires otherwise.
10. Changes
We may update these terms. If changes are important, we will tell you in the app or by email before they take effect. Continuing to use the Service means you accept the updated terms.