Privacy Policy
Last updated September 29, 2026
This policy explains what information Dollivery ("we", "us") collects when you use our website, the Dollivery, Dollivery Driver and Dollivery for Business apps (together, the "Service"), how we use it, and the choices you have.
Information we collect
- Account details: your name, email address, mobile phone number and password (stored only in scrambled, hashed form).
- Verification details: for salons and professionals, license type, number, state and expiration, business name and address. For drivers, vehicle details, license plate, the state and last four characters of your driver's license, date of birth and insurance company. For stores, business license and seller's permit numbers.
- Documents you upload: photos or PDFs of licenses, insurance cards, registrations and permits. Only our review team can view them.
- Orders: what you ordered, from which store, delivery address and notes, prices, fees, tips, and how you paid at delivery.
- Location: delivery addresses and, if you allow it, your device location to fill in an address. For drivers, while you are online or on a delivery we collect your location to send you nearby jobs and to show your progress to the customer and store for that order.
- Technical information: basic logs such as IP address, device and browser type, and timestamps, used to keep the Service secure and working.
How we use it
- To create and secure your account and verify your eligibility (for example, checking a license with a state board).
- To take, price, dispatch, deliver and support orders.
- To show live delivery tracking to the people involved in that order.
- To send service messages such as approvals, order updates and password resets.
- To calculate and report sales tax, prevent fraud and abuse, and meet legal obligations.
We do not sell your personal information, and we do not use it for third-party advertising.
Who we share it with
- People in your order: the store sees your name, items and notes. Your driver sees your name, phone number, address and notes. You see your driver's first name, vehicle and live location.
- Service providers who run parts of the Service for us, such as hosting and database (Render, Supabase), email delivery, and maps and address lookup (OpenStreetMap). They may use it only to provide their service to us.
- Authorities when required by law, or to protect the safety of our users and the public.
- A buyer or successor if Dollivery is involved in a merger or sale, under this same policy.
How long we keep it
We keep account information while your account is open. Order records are kept as required for tax and accounting (generally up to 7 years). Verification documents are kept while your account is active and for up to 2 years after, unless the law requires longer.
Your choices
- You can update your name and phone number in the app at any time.
- You can delete your account in the app (Profile → Delete my account). We erase your name, email and phone number. Order records stay in our books without your personal details.
- Drivers can turn off location sharing by going offline. Location is needed to receive jobs and complete deliveries.
- Depending on where you live, you may have rights to access, correct or delete your information. Email privacy@dollivery.com and we will respond within 30 days.
Security
We use encrypted connections, hashed passwords, strict access controls, and a private database that is not exposed to the public internet. No system is perfectly secure, but we work hard to protect your information.
Children
The Service is for licensed professionals, drivers 21 and older, and businesses. It is not for anyone under 18.
Changes
If we make important changes, we will update the date above and let you know in the app or by email.
Contact
Questions? Email privacy@dollivery.com.